FAQ
Ordering
Q: How do I place an order? A: Simply browse our catalog, select your desired items, choose the size and color (if applicable), and click “Add to Cart.” Once you’re ready to check out, click the cart icon and follow the prompts to complete your order.
Q: Can I modify or cancel my order after placing it? A: You can modify or cancel your order within 24 hours of placement by contacting our customer support team. After 24 hours, we begin processing your order, and changes may not be possible.
Shipping
Q: Where do you ship? A: We ship worldwide. Shipping rates and times vary depending on your location.
Q: How long does shipping take? A: Delivery times depend on your location and the shipping option selected at checkout. Shipping typically takes 7-14 business days.
Q: How can I track my order? A: Once your order has shipped, we’ll send you a confirmation email. After 2-3 days your order will be available for tracking.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery for items that are unworn, unwashed, and have the original tags attached. Certain items, such as final sale items, may not be eligible for return.
Q: How do I initiate a return or exchange? A: To initiate a return or exchange, visit our Returns Center on the website and follow the instructions. You’ll need your order number, a picture of the product, and your email address.
Q: Do I have to pay for return shipping? A: Return shipping is free for defective or incorrect items. For other returns, the cost of return shipping will be deducted from your refund.
Sizing & Product Information
Q: How do I know what size to order? A: Each product page includes a size guide to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.
Q: Are the colors on the website accurate? A: We do our best to display colors as accurately as possible, but differences in screen settings may cause slight variations.
Q: Do you restock sold-out items? A: Some popular items may be restocked. Sign up for restock notifications on the product page to be notified if your size becomes available.
Payments & Discounts
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, Apple Pay, Shop Pay, and Google Pay for installment payments.
Q: Can I use multiple discount codes? A: Only one discount code can be applied per order. Be sure to use the one that offers the best deal!
Q: How do I apply a discount code? A: Enter your discount code at checkout in the designated field and click “Apply.” The discount will be reflected in your total.
Account & Support
Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive discounts.
Q: How can I contact customer support? A: You can reach us via email at lukeode7@gmail.com or through the live chat feature on our website. Our team is available Monday-Sunday, 9 AM to 6 PM (local time).
Q: How can I stay updated on new arrivals and promotions? A: Sign up for our newsletter to receive updates on new products, exclusive sales, and more!